Skip to content

Delaware Labor Department Launches Best-in-Class Adjudication Software by Catalis

Catalis Resolve modernizes unemployment insurance adjudication process, enhances productivity quality, and streamlines citizen experience.

Atlanta, GA, February 20, 2024 – Delaware Department of Labor (DEDOL), in partnership with Catalis, has modernized its Unemployment Insurance system with Resolve, the best-in-class unemployment insurance (UI) adjudication software. Resolve will help manage DEDOL’s workload and reduce fraud by automatically importing fraud leads and other UI claim issues from multiple detection sources. The upgrades will streamline the UI adjudication process, maximize the efficiency of staff, and improve the experience for both claimants and employers.

“We are excited about providing a seamless and efficient process of adjudicating unemployment insurance claim issues to our DEDOL staff and those filing claims in the State of Delaware,” said Carolyn Nasser, Deputy Director and Project Lead for Business Transformation and Modernization.

“We are proud to partner with the Delaware DOL in their efforts to modernize their Unemployment Insurance adjudication process,” said Richard Stierwalt, Executive Vice President of Catalis Regulatory and Compliance. “We look forward to assisting them by increasing the productivity of their staff and streamlining the experience for their citizens.”

Resolve, like other Catalis UI solutions, is built on a modular framework, a development approach that divides the automation process into smaller, independent modules offering flexible system integration options. Resolve helps labor agencies:

  • Streamline claimant and employer outreach. Self-service portals, fact-finding question trees, rapid recommendations, determination correspondence, and crossmatch capabilities for issue detection all promote transparency, equity and consistency.
  • Support all UI issue types, from clerical to complex – including Identity, Separations, Non- Separations, and Wage and Earning.
  • Reduce manual paperwork and human error. The system powers an intelligently distributed workflow that flags fraud, trims backlogs and ensures alignment with U.S. Department of Labor policy and guidelines.

    Delaware has now joined 11 other states in utilizing Catalis’ proven, best-in-class UI benefit solutions.

    About Catalis
    Catalis is the transformational SaaS and payments solutions partner powering all levels and sizes of government – municipal, county, state, and federal. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the U.S. and Canada to modernize government and engage citizens. For more information, visit catalisgov.com.

    Catalis Unemployment Solutions is a market-leading provider of integrity solutions for state workforce agencies (SWAs). We are focused solely on unemployment insurance system delivery. To date, Catalis Unemployment Insurance Solutions has implemented 64 UI solutions across 22 state workforce agencies.

    Media Contact:
    Eric Johnson, EVP Government & Legal Affairs
    eric.johnson@catalisgov.com
    612-309-7111

More from Catalis

GIS: A Hidden Gem in State Revenue Agencies

Geospatial technology is revolutionizing state revenue agencies by higher efficiency and data-driven decision-making. GIS gives insight into tax activities and relationships between people, places, and activities.

Citizen-Centric Solutions

Municipalities can leverage innovative communication technology to enhance transparency, efficiency, and citizen engagement.

Intelligent Document Processing in the Unemployment Insurance Domain

Intelligent document processing (IDP) can increase efficiency by reducing data entry, manual processes, and human error – all while saving money.

Visualizing Property Data

Explore how GIS and sketching tools are reshaping property assessment, offering unparalleled insights into valuation processes.

Streamlining Privacy

Explore how to utilize AI to streamline privacy protection through automated redaction services, ensuring efficient and accurate data management for government agencies in the digital age.

Revolutionizing Municipal Connectivity

In today's digital age, municipalities are revolutionizing governance through enhanced citizen engagement. Digital tools bridge the gap between communities and governments, fostering inclusiveness, transparency, and empowered citizenry.

Future-Proof Your Unemployment Insurance Program

The pandemic was a real eye-opener for many of us. We all thought that the “Great Recession” had put our systems to the test in terms of maximum throughput. That

Redefining Citizen Communication

Explore how local governments can redefine citizen communication with the power of mass notification systems. Learn about the evolving and critical role these systems play in fostering community engagement and

Catalis and EagleView Align to Transform Government Operations with Advanced Geospatial Tech

Strategic alliance enhances operational efficiency and decision-making in state and local governments. March 13, 2024 – Atlanta, GA and Rochester, NY – Catalis, a leader in government software solutions, announced

Maximizing E-Filing

Explore six crucial insights for court professionals to boost e-filing efficiency. From user-friendly platforms to enhanced security measures, Catalis Courts offers cutting-edge solutions for seamless document management.