Modernize utility billing with a seamless, citizen-first payment platform designed for efficiency and convenience
The Future of
Utility Payments
Outdated payment systems can create inefficiencies for utility providers and frustration for customers. Catalis offers a flexible, cloud-based solution that modernizes utility billing by streamlining payments, automating processes, and enhancing customer communication. Whether handling simple bill payments or complex account management, our platform adapts to meet the unique needs of your agency.
Join the growing number of government agencies that trust Catalis to increase revenue collection efficiency, reduce administrative burden, and provide citizens with a seamless payment experience. Our dedicated team is committed to your success.
Catalis Utility Payments
Key Features & Benefits
CITIZEN ENGAGEMENT HUB
Improve communication and create a frictionless payment experience with the Catalis Utility Payments Engagement Hub. Our platform enables utility providers to send real-time bill notifications, due date reminders, and past-due alerts through multiple channels—ensuring customers never miss a payment. With Pay by Text and Pay by Email, customers can instantly complete payments from their mobile devices, eliminating the hassle of logging into a portal or visiting an office. Automated receipts and confirmations enhance transparency, giving customers peace of mind and boosting satisfaction while reducing inquiries to your office.
FLEXIBLE PAYMENT SCHEDULING
Give customers more control over their utility bills with the Catalis Payment Scheduler, which allows them to set up automatic payments, installment plans, and future-dated transactions. Whether scheduling payments online, via Interactive Voice Response (IVR), or through a mobile device, our system ensures an easy, stress-free experience. Flexible scheduling helps customers manage their budgets effectively, reducing delinquent accounts and improving on-time collections for your agency. By allowing partial payments and installment plans, utility providers can increase revenue predictability and reduce the burden of unpaid bills.
LOCKBOX SERVICES
Eliminate manual processing and accelerate revenue collection with Catalis Lockbox Services, which securely digitizes mailed payments for faster, error-free reconciliation. Our solution ensures that payments made by check or money order are scanned, deposited, and posted quickly—minimizing staff workload. With faster access to funds, utility providers can improve cash flow, enhance operational efficiency, and reduce administrative costs. By automating check processing, agencies free up valuable staff time, allowing them to focus on customer service rather than manual data entry.
Seamless Utility System Integration
Catalis Checkout seamlessly integrates with leading utility billing systems, ensuring that every payment is processed and recorded in real time without manual intervention. Our secure APIs and flexible integration options allow for a smooth transition, eliminating reconciliation errors and reducing administrative workload. By automating payment processing and syncing directly with your existing systems, Catalis enables utility providers to improve operational efficiency, enhance accuracy, and offer a frictionless experience for both staff and customers.
Customer
Spotlights
Case Study
Coconino County, AZ
Confusing payment options left taxpayers frustrated and customer service overwhelmed. By streamlining payments with Catalis, the county saw a 480% jump in electronic payments, a 98% increase in collections, and faster issue resolution.
Case Study
Jefferson County, TN
Facing mounting collections backlogs, Jefferson County needed a smarter payment solution – so they partnered with Catalis. The results? More payments, fewer costs, and 24/7 access for citizens.
MORE GREAT FEATURES
DIGITAL WALLETS
Accept PayPal, Venmo, Apple Pay, and Google Pay.SPLIT PAY
Allow customers to use multiple payment methods.PAYMENT REMINDERS
Reduce late payments with automated alerts.RECURRING PAYMENTS
Set up hassle-free, automatic utility bill payments.MULTILINGUAL U.S. CALL CENTER
Provide expert support in multiple languages.AI-ASSISTED IVR
Intelligent automation for faster inquiries and payments.PCI-COMPLIANT & SOC 2 TYPE 2 AUDITED
Industry-leading security standards.SHOPPING CART
Allow taxpayers to pay multiple transactions in a single, seamless checkout experience.MOBILE OPTIMIZED
Make payments easy on any smartphone or tablet with a fully responsive design.TEXT & EMAIL RECEIPTS
Provide instant, digital payment confirmations for greater transparency.CLOUD-HOSTED
Reliable, scalable, and secure.Empowering Utility Providers
Through Smarter Smarter Billing Solutions
Catalis Utility Payments transforms revenue collection with a secure, citizen-first approach designed for efficiency and ease of use. Our platform helps agencies improve cash flow, reduce administrative overhead, and enhance customer satisfaction through modern digital payment solutions. With automated workflows, flexible scheduling, and seamless integration, Catalis is leading the way in simplifying utility billing and payments for the modern government.
"The online portal is convenient and easy to operate, and the customers love it without complaint."
Have Questions?
Great Possibilities
Are Waiting For You
We’re always interested in new projects, big or small. Please don’t hesitate to use the form to contact us regarding your municipal project needs.
Learn more about the Catalis solutions that are modernizing governments across North America.