How much time and money could your
💡 Beyond the numbers — what Request311 also delivers
Increased public trust
Residents see real-time progress on their requests — no more "lost in the system" frustration
Transparency dashboard
Publish open-data dashboards that show service performance and build community confidence
Stronger civic engagement
Multi-channel access (portal, tablet, SMS, email) makes it easier for residents to participate
Better cross-dept. collaboration
Shared workflows and GIS data keep all departments aligned on the same requests
Data-driven decision making
Advanced reporting reveals service demand patterns to support budgeting and resource planning
Enterprise-grade security
SOC 2 Type II, AES-256 encryption, and 24/7 monitoring — built for government compliance
Your municipality
$
311 / call center staff average
Full-time equivalents
Typical range: 5k (small municipality) → 60k+ (large city)
Call center & intake
Includes misclassified requests, manual corrections, and data entered in more than one system
Processing & rework
Staff who would use Request311 on a tablet in the field
Reporting & administration
Your estimated annual savings
Adjust any input above to see results update in real time
Total estimated annual value
$0
staff cost + operational efficiencies
Hours returned annually
0 hrs
Call center time saved
0 hrs
Status calls reduced
0 hrs
Reporting hours saved
0 hrs
Savings breakdown
Reduction rates used in this calculator:
Call handling time reduction: 25% (One-Screen View, faster data entry)
Digital channel shift: 15% of phone calls moved to portal
Rerouting / reassignment / double-entry reduction: 35% (Catalis Assistant guided intake + single system of record eliminates duplicate entry)
Manual routing reduction: 70% (automated routing & escalation rules)
Status-check call reduction: 40% (automated notifications keep residents informed)
Field staff efficiency gain: 1 hr/week per staff member (tablet access)
Reporting hours reduction: 60% (scheduled reports, self-serve dashboards)
All figures are estimates based on typical customer outcomes. Individual results may vary.
Customer references: Somerville MA (5× survey response increase), Sarasota County FL (26 departments, tens of thousands of requests/quarter), Village of Chatham IL, Rochester MN.
Call handling time reduction: 25% (One-Screen View, faster data entry)
Digital channel shift: 15% of phone calls moved to portal
Rerouting / reassignment / double-entry reduction: 35% (Catalis Assistant guided intake + single system of record eliminates duplicate entry)
Manual routing reduction: 70% (automated routing & escalation rules)
Status-check call reduction: 40% (automated notifications keep residents informed)
Field staff efficiency gain: 1 hr/week per staff member (tablet access)
Reporting hours reduction: 60% (scheduled reports, self-serve dashboards)
All figures are estimates based on typical customer outcomes. Individual results may vary.
Customer references: Somerville MA (5× survey response increase), Sarasota County FL (26 departments, tens of thousands of requests/quarter), Village of Chatham IL, Rochester MN.
Based on typical customer outcomes. Individual results will vary based on municipality size,
current processes, and implementation scope.
current processes, and implementation scope.