In the early stages of the COVID-19 pandemic, Veritec Solutions (now Catalis) received inquiries about how the public health crisis had impacted transaction activity for payday loans.
A Citizen Request Management (CRM) system is a technology used by organizations to improve their interactions and relationships with customers or clients, while facilitating efficient service delivery.
As websites have evolved, the role of design has become essential, going beyond aesthetics to serve as a powerful language that enhances accessibility and usability.
The post-pandemic environment coupled with advancing self-service technologies is now creating a perfect storm that local government must now transform to meet.
Effective communication between administration and residents is essential for building strong communities. A Mass Notification system, as discussed here, offers a responsive communication channel that connects residents and administration.
