What Separates High-Performing 311 Operations?
Managing Service Demand, Visibility, and Community Expectations Public works teams across the U.S. are managing increasing service requests, higher expectations from residents, and limited resources.
Delivering reliable services today requires clear processes, better visibility, and tools that support crews in the field and staff in the office. Catalis Conversations: U.S. Public Works brings together public works leaders for an interactive discussion on what’s working in municipalities today.
This session will highlight shared challenges, practical approaches, and real-world examples that help teams improve service request management, increase transparency, and better communicate with their communities. The session will include community insights, practical examples, and a high-level look at solutions supporting modern public works operations—followed by an open Q&A.
