Every service request tells a story. The key is knowing how to turn that data into actionable insights.
In this webinar, discover how Catalis Request311’s reporting and analytics tools help you uncover trends, measure performance, and make data-driven decisions that improve service delivery.
Learn how to transform everyday requests into meaningful insights that support operational efficiency, resource planning, and community engagement. Whether you’re tracking response times, identifying recurring issues, or reporting on department performance, this session will show you how to get more value from your 311 data.
Topics covered:
- Reporting and analytics capabilities in Request311
- Building and customizing dashboards and reports
- Tracking service levels and response performance
- Identifying trends, hotspots, and recurring issues
- Using data to support operational planning and decision-making
- Sharing insights with leadership and stakeholders
Who should watch: Public works leaders, operations managers, department administrators, city managers, and anyone responsible for monitoring service request performance and community service outcomes.
