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Government Industry Insights

Government Industry Insights

Protecting the Collection Rate Under Proposition 2½

The goal of modernization isn’t to eliminate human interaction; it’s to ensure that human interaction is reserved for the moments that actually require it. Modernizing payment channels like IVR and online portals is the primary solution to allow staff to handle complex taxpayer inquiries.

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What Massachusetts Taxpayers Expect When They Pay the Town

The goal of modernization isn’t to eliminate human interaction; it’s to ensure that human interaction is reserved for the moments that actually require it. Modernizing payment channels like IVR and online portals is the primary solution to allow staff to handle complex taxpayer inquiries.

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The Future of Government Payments

Digital wallets, pay-by-bank, and real-time payments are reshaping how governments collect and manage payments. Future-ready payment systems must keep pace with resident expectations and emerging FinTech trends.

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