Redefining the Customer Experience in GovTech
At Catalis, Customer Success is more than a department—it’s a philosophy rooted in delivering a complete, end-to-end experience. We’re committed to providing meaningful, memorable service to our customers and the citizens they serve. Everything we do is guided by one principle: our customers are at the center. Their goals and challenges shape our actions, allowing us to form authentic partnerships that go far beyond traditional support.
We never forget that we’re citizens, too. Like everyone else, we rely on government services in our communities and expect them to be efficient, responsive, and easy to use. That shared perspective informs how we develop our products and how we deliver support. We want our customers to exceed expectations—because when they succeed, so do the people they serve.
In the GovTech space, operational efficiency and compliance are table stakes. But true success requires more—a modern, trustworthy, and adaptable solution, combined with a team that’s invested in the long term. Becoming a trusted advisor is just the beginning. From there, we aim to transform the entire customer experience through consistent execution and deep collaboration.
Our Customer Success Managers are hands-on, highly engaged, and woven into the daily reality of the agencies they support. They don’t just make check-in calls—they’re in the field, attending conferences, working alongside associations, and building strong relationships with agency teams. They’re just a phone call away, always ready to provide guidance or advocate on behalf of our customers until any issue is fully resolved.
Transparency is key to how we operate. We work closely with our internal teams to keep customers informed about new product features, upcoming enhancements, and roadmap developments. That feedback loop isn’t just about updates—it’s about trust. And we know that trust is earned through action, accountability, and presence.
Education is also a cornerstone of our approach. We recognize that every agency has a unique story, and we start by listening. Through thoughtful questions, expert consultation, and regular training—whether via webinars, one-on-one sessions, or collaborative planning—we help customers understand what’s possible and how to get there. Helping agencies close the gap between today’s capabilities and tomorrow’s potential is one of the most rewarding parts of our work.
At Catalis, we’re proud of the technology we build, but even more proud of the relationships we form. We are human first—and that drives how we show up, serve, and support our customers every day.
Want to learn more? Get in touch with us at cataliscs@catalisgov.com.