Empowering Communities with
Seamless Public Request Management
Our Request Management (RM) solution gives staff the tools to efficiently handle requests made by the public while ensuring accountability and maintaining high service standards. On the resident side, RM allows your residents to report non-emergency issues with two-way communication, keeping them informed throughout the process. From large call centers to small townships, our solution caters to municipalities of all sizes seeking better transparency with their constituents.
Streamlined Solutions for
Staff and Residents
In the blink of an eye, users of all technical levels can effortlessly navigate our sleek and intuitive RM interface. Our cutting-edge, cloud-based software empowers staff to seamlessly manage multiple tasks from a single browser window.
Streamlining service requests
Our intelligent routing system enables staff to concentrate on relevant tasks and prioritize their workloads with ease. Keep a close eye on staff performance at various levels, ensuring accountability and maintaining high service standards. Experience the future of RM software with our innovative solutions.
Customer
Guided Tour
Explore Evanston’s 311 platform upgrade journey in a City of Evanston, IL video testimonial. Witness the transformation of city services and the profound impact of technology on citizen engagement. Join us on this exciting venture toward a more connected and responsive government!
Our Most Popular
Program Features
Customizable request views
Create and save custom Views for different service types, geographic areas, status, and more.
Issue Map View
View request data as an interactive map, to quickly identify geographic patterns and “hot spots.”
Bulk Edit/Update of Requests
Perform bulk operations to update or close a series of related requests in a single action.
Easy Service Request Entry
Simple, streamlined, and intuitive interface makes request entry a snap for both residents and staff.
Reassign, Update, and Close service requests
Use powerful tools that introduce workflow automation and facilitate end-to-end management of your municipal services. Create a detailed history of each request and maintain constant communication with residents throughout the service process.
Access to full knowledge base
Create Knowledge Base articles to address frequently asked questions, explain policies, or direct residents to additional resources related to your municipal services to reduce citizen inquiries.
Customize and
Automate
Automated Routing
Direct service requests directly to the responsible party with robust automation, to assign service requests to the correct staff instantaneously – with no need for manual review.
Branded Emails
Customize all resident notification emails with colors, fonts, and logos to match your municipal brand.
Custom text responses
Share updates with residents via SMS message.
custom automated call responses
Customize calls with your voice.
Automatic & Manual Notification Options
Set up automatic notifications for residents and staff or send them manually.
Instant Notification Upon Submission
Instant confirmation of submission to the resident via email, text, or voice call.
Reporting
Interactive Charts
Hover over chart elements to see display values or quickly apply filters on demand.
Real-Time Data Analysis
Monitor service volume, response time, completion status, and more, at-a-glance and in real time from your customized reporting dashboard.
Customer
Spotlight
Case Study
Town of Innisfail, Alberta, CA
Learn how the Town of Innisfail, Alberta, Canada implemented the Catalis Permitting & License Management solution to improve efficiency and transparency with a robust solution for permitting and licensing and complaint request tracking.
Have Questions?
Great Possibilities
Are Waiting For You
We’re always interested in new projects, big or small. Please don’t hesitate to use the form to contact us regarding your municipal project needs.
Learn more about the Catalis solutions that are modernizing governments across North America.